groceriesapparel.com

1.6
1.6 Based on 45 reviews

Eco-friendly California-based fashion apparel brand. Made in U.S.A. with organic fabric and non-toxic dyes. Sexy and comfortable women's and men's clothing...

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Laurence Powell
Issues dye fading in random spots and the worst customer service ever!

I work in a health club and am required to wear leggings to work. I started getting rashes all over my legs and groin. I discovered I'm allergic to the dye used in synthetic materials. I was thrilled to find this company and ordered hundreds of dollars worth of clothing. I had the same experience as others regarding shipping time. It takes over 4 weeks before your items will ship. I wasn't upset over this as the product is so comfortable and no more rashes. My issue has been with fading colors. I have washed everything by hand and still get bleach like spots on the fabric. I don't use bleach and have not had this happen with any other items, just things purchased from Groceries. I finally got someone from customer service and she said she would replace the leggings. Here is my biggest complaint. My friend got these for me as a gift. I was told the exchange would have to come from the purchaser's email. First, I didn't want her to feel bad this happened. More importantly, I told the representative that my friend is going through cancer treatment and I didn't want to bother her with this. I had the order number and everything you could need to locate the order. She was not sympathetic and kept reciting that this is their policy. I wrote the email and asked her if she could send it. I was angry about the whole experience and decided I would never order from there again. Customer service has to be the worst I've ever experienced.

2
Date of experience: Feb 02, 2024

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Business Details

  • Eco-friendly California-based fashion apparel brand. Made in U.S.A. with organic fabric and non-toxic dyes. Sexy and comfortable women's and men's clothing

  • language https://groceriesapparel.com

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