I have never bought from Groomen before but last week I did and it took a while for my order to come through considering I had paid for 1st class so I had sent them a DM on Instagram as to why and they explained the problems they had with delivery and even refunded the delivery costs which they didn't have to do. I looked at the reviews on this website for this company before I bought so was a bit conscious but decided to go ahead anyway and it seems like somethings changed within the business as my experience with them was perfect.
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