Appalling customer service.I purchased aVacgroom for my husband as a Father’s Day present. Unfortunately my husband answered the door to the postman and saw it and decided that he didn’t think it was a present he will use.I emailed groomenuk immediately asking for how I could return product for a full refund. I didn’t get a response until 9 days later .The response only asked me if the product had been used to which I replied immediately and said no it’s still in its original packaging.I emailed twice again after that and DM their Instagram account with no response.I now have a product which I believe is within my rights to return with absolutely no cooperation from Groomenuk. I received the product on the 9/6/2021 and I’m still trying to reach someone for a refund 10 days later. How can you run a business without actually caring for your customers?I will definitely be not recommending this brand to anyone else.I actually thought the vacgroom was a cool product but this service has been the worst experience.
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