I had been hunting high and low for a record that, to my knowledge, had been a limited release and was only available on the secondary market. Lo and behold, Groovesland had a big green dot that said "IN STOCK" next to this elusive record. I was thrilled, and I ordered it! A couple of days later, I received an email with my order status - a status that said "ordered with supplier." Not sure what that meant, I emailed them with a simple question - "do you actually have this in stock?" I was met with a copy/paste answer that didn't help, so I asked again and reiterated that I was not trying to be rude, but wanted a clear answer as to whether or not I could expect this order to go through. After a couple of similar exchanges, they finally said "well, since you clearly missed that this is on backorder, we're just going to cancel the order." For the record, at this point their website still showed the album was in stock. First impressions are important, and the first impression I received was loaded with misleading information, immature/unprofessional customer service, and a refund that, frankly, I'm not convinced I'll ever see. I could have easily forgiven the mislabeled stock status on the website if the customer service rep (Manuel) had even bothered to treat me like a customer and not a nuisance.
Claim your business profile now and gain access to all features and respond to customer reviews.
More than 1300000 CDs, DVDs, Vinyls, Games, Technics, Equipment and Toys since 1991 at your service. free shipping.
