I ordered a pair of shoes before a vacation and waited anxiously for their arrival. It took about a month for them to arrive. They looked somewhat like the photos, but when I tried them on, they felt like elf shoes—definitely not comfortable or waterproof as promised. I ordered the correct size and assumed I could return them. Their customer service was quick to respond, which was nice, but despite providing photos showing the issue, they only reiterated that I ordered the shoes in that size and offered a 50% discount on my next purchase. I will never order from them again; I didn’t expect to be unable to return them.
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