I've previously purchased shoes and was satisfied with the company. However, after contacting customer service about worn-out shoe liners, I was informed I could buy replacements, but the sizing information was unclear. It took multiple emails to get answers. I needed to return two out of three pairs ordered, but the return process was not straightforward. After several communications, I found out I had to return all three pairs for a full refund. I will be shipping them back tomorrow and look forward to parting ways with this company.
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