I called them the day after the shoes arrived as after wearing them around the house, I didn't think they were meeting my expectations. I called to do a return and the service person offered me a 25% return on the cost of my shoes as an option to full return. I found this odd and then since I paid 1/2 price to purchase them on introductory offer, I told him I would accept 50% return instead of the hassle of sending them back. I decided to keep them for the price and have been wearing them around the house to see if I change my mind. So far, more positive than not. However, great retail companies have a great return policy all worked out, ie; Amazon and these folks need to get on board if they want to become great. Time will tell if a person who wears arch supports can adjust to the barefoot style shoes.
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