First the customer service and response time is 5 star absolutely and that says a lot for a company! I sent an email to Brian that sent me my order email and explained and he helped me thru the exchange. I did have to exchange my shoes for next size up because I do wear thin compression ankle socks sometimes. I wear 81/2 and ordered 9 size but had to go up to 10. They give u a 20% back and 20% discount toward the next pair. So you keep the first pair and do a new order on the exchange pair. Very quick shipping. On the shoes themselves, they didn’t take my heel pain away even when wearing socks sometimes that’s reason for 4 star. They r very comfortable to wear in the barefoot mode. You feel like you r wearing a light slipper. The toe is still very close to the top. I like the way they feel and look. I ordered the citrus color on second one, and black on first pair.
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