On June 6, I tried ordering new shoes online. As I started to check out, I attempted to navigate to the page where I could apply my 25% discount, but I could never access it. It kept redirecting me to the payment page, asking for my card number, which I provided, but I never completed the checkout process. I never received any confirmation that I had purchased anything—until my wife noticed pending charges on our bank statement June 10 and questioned me about it. I explained that the sale had never gone through and there was no confirmation. They had me down for two separate orders totallling over $200I Iwill say customer service was quite understanding, and they agreed to refund me; however, I do have to pay for postage when I send the shoes back.
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