I ordered on 2/2/26. Order # 229285.I wanted a Queen flat and one pillowcase. After my order was in the cart, I looked at other options. When I placed my order, it charged me for the last items I looked at (that were NOT in the cart). I realized the error immediately, and submitted 2 emails thru their site. No response. I received an email confirmation, sent message that it was incorrect items that were ordered. The response was that my order would be put on hold and handled by a "special team". Next email I got was that the order had been shipped--without correction! 4 more emails trying to FIX this failed. I received the order on 2/9/26, returned it at the USPS early 2/10/26. I followed their instructions for the return from both Kerry's email, and their website. AFTER it was mailed, Kerry sent another email telling me to send it to an alternative address and to include the tracking number to them. AND, although I would have returned it, I did not receive the "free" mat that was promised for the order. This company might be ok if there are no "coloring outside the lines" issues, but my experience makes me think they're either run by AI bots or totally incompetent people.
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