Caution: Consider Other Options - This company does not uphold its policies. On 8/3, I ordered a bedsheet, and by 8/8, it arrived. On 9/3, I provided a requested review, noting it wasn't effective yet but was willing to give it time. The company reached out, assuring me that even if I didn't feel an improvement, it was still working. By 9/7, I confirmed I was following all their tips, but it still wasn't working. On 9/8, they suggested more contact with the bedsheet might help. I questioned whether a full fitted sheet would improve my chances of success. Their response was that I would need to pay shipping to return it. On 9/9, I returned it and supplied proof as requested. Instead of a refund, they sent me an invoice for an additional $60.90. By 9/27, my second order hadn’t arrived, so I contacted the company. On 9/30, they apologized and said they would check with their shipping partner. On 10/5, I still had no updates and found out the fitted bedsheet was coming from overseas, with a three-week wait. On 10/6, the company promised to follow up with the shipper and escalate the issue. On 10/14, I emailed them again, noting it had been six more days and the product seemed stuck in transit. I had been waiting four weeks total, with no product in sight. By this time, it had been two months since I first expressed my dissatisfaction, and they still held $160.90 of my money without delivering. On 10/13, they assured me they would check with the shipper again. On 10/14, they informed me there was no progress in locating the package, suggesting it might be lost, and offered to reship another one. On 10/21, the item finally shipped. On 10/28, I sent a courtesy email confirming receipt. On 11/21, I explained I had used the sheet nightly from 10/28 to 11/21, mentioned my serious health issues, and stated that I felt no improvement after spending $160.90. I requested a return and refund. On 11/22, the company claimed that "everyone" experiences benefits, but I disagreed. I insisted on not delaying the return process any further, having followed all their instructions, and asked them to initiate a return. On 11/23, they said they would forward my concerns to their dedicated team for an update. On 11/25, I received an email stating I had exchanged on 11/9, and since my original order was on 8/9, the 90-day return period had expired on 11/9. They were implying that the second replacement was under the same return window as the first. I had waited four weeks for the second product, which they had to resend because the first was lost. On 11/26, I pointed out that the fitted sheet was a different product and order, and they suggested the exchange instead of a return and refund. They had never mentioned that their handling would void any warranty on the second product. Their response assured me that I was not eligible for a return or refund. It's unbelievable how a company could treat a customer this way. I'm out $160.90 and stuck with a non-functional product. I usually don't write reviews, but consumers need to be aware of this situation and think carefully before doing business with this company or seek a more ethical alternative. This is a terrible way to treat customers. I can't understand how they can operate with such disregard.
Claim your business profile now and gain access to all features and respond to customer reviews.
Affordable, premium grounding mats and grounding bed sheets.
