During a visit to the hospital for my ill 93-year-old mother, I faced numerous issues with the service. I have reported the situation to a consumer advocacy group. The app has changed names and is now called TRUST, but the payment process is fraught with difficulties. Previously, card-only machines were adequate, but the current technology is confusing and ineffective. There’s no central contact number for genuine payment issues, and failure to pay within 24 hours results in a parking fine.
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