I’ve used groupon many times before. Never encountered an issue until yesterday and the customer service was horrendous. Me and my husband paid for afternoon tea voucher. We did it once it came up with an error saying not processed. Fine we repeated it but the same error came up. At this point my husband checked his emails and the payment has been processed twice. It’s not clear how to contact groupon on their website so I contacted through social media. Multiple barriers were put up they offered credit which is a complete scam since the website said the order hadn’t been processed but PayPal had debited.
They said quote “ We are pleased to inform you that we can process the refund to the original form of payment as per your request since your order falls within the cancellation deadline.” It was a faulty website error in the first place, so no cancellation policy language should be used especially when we did nothing wrong.
I’m going to switch back to using wowcher. If you’re reading this review I recommend you do the same because if anything goes wrong it’s horrendous to try sort out. I got incredible frustrated with them, I genuinely believe their website did this on purpose and not an accident, because why wouldn’t they apologise and instantly refund the card of payment but instead offered credit?
Very poor customer service.
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Groupon is building the daily habit in local commerce, with a vast mobile and online marketplace offering huge discounts on things to eat, see and do so that shoppers can find the best a city has to offer, at their fingertips.
Groupon celebrate experiences, everyday things that it believes makes life more meaningful. As a company, we thrive on helping customers discover new places, new products and new things to do; giving our customers the extra nudge that they might need to try something new whilst knowing they are supporting their local community.
To date Groupon has sold tickets for 47 million hours of live music and been responsible for 65 million ounces of steak being served, 15 million fitness classes survived and 240 million ounces of coffee brewed.
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