Deceptive Booking – Lack of Customer Protection
I scheduled a timed session at a local venue and arrived punctually, only to be denied entry because the location was hosting a party.
The venue blamed the booking platform, claiming there was no communication. This is unacceptable. Why offer date-and-time bookings if the vendors won’t respect them?
We followed all procedures correctly, yet our plans were disrupted and our children were very disappointed. The platform should ensure:
Vendors honor booked times
Customers are not turned away after valid reservations
There is clear accountability
This experience has severely undermined our trust in the platform.
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Groupon is building the daily habit in local commerce, with a vast mobile and online marketplace offering huge discounts on things to eat, see and do so that shoppers can find the best a city has to offer, at their fingertips.
Groupon celebrate experiences, everyday things that it believes makes life more meaningful. As a company, we thrive on helping customers discover new places, new products and new things to do; giving our customers the extra nudge that they might need to try something new whilst knowing they are supporting their local community.
To date Groupon has sold tickets for 47 million hours of live music and been responsible for 65 million ounces of steak being served, 15 million fitness classes survived and 240 million ounces of coffee brewed.
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