The advertised package influenced our decision to book based on the stated price, 9 nights of accommodation, referenced “must-see” inclusions, and overall representation of value. However, the actual delivery differed in several key areas:- An additional $598 was required after booking, despite travelling outside peak season.- Only 8 nights of accommodation were provided, not the 9 nights promoted.- Checked baggage was not included and required additional payment, with a 20kg restriction not clearly disclosed upfront.- The Open Top Double-Decker Bus City Tour commentary was not in English, making the inclusion of little practical value.- The advertising referenced several must-see sights, which created the impression they were included, however we were required to organise and fund these independently.- The guided touring component was limited to one full day, one half day, and approximately one hour, which did not align with the overall representation of the package.These discrepancies significantly reduced the value of what was purchased. Had the true costs, inclusions, and limitations been clearly disclosed at the outset, we would not have proceeded with the booking.
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