‼️ BEWARE OF GROUPON SPA DEALS ‼️Terrible experience with both Groupon and Bannatyne Health Club. The vouchers were falsely advertised as redeemable at certain locations, including Colchester, only for us to find out after purchase that this wasn’t true.Every step of the way, both companies were unhelpful, evasive, and slow to respond. Despite providing clear evidence of misrepresentation, neither took any responsibility or offered a meaningful resolution.In the middle of the dispute, they even secretly acknowledged their wrongdoing by altering the receipts in the URL links to not showcase this location anymore. Luckily we had hard copies at the time of the purchase to call out the sneaky behaviour.Fortunately, our bank intervened and refunded the payment, but it should never have come to that.Groupon and Bannatyne are quick to take your money, but not to fix their mistakes. Save yourself the frustration and spend your time and money with a company that actually values its customers.
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