grove-dean-insurance.co.uk

4.7
4.7 Based on 201 reviews

...

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Elaine Bearne
Absolutely appalling

Absolutely appalling, please read the very tiny small print. I was on my way to garage as my vehicle wasn't catching and I couldn't get it going so I called assist who refused to attend home, of which i had included. I asked why approx 14 times to d8fferent people and no 9ne knows the answer. I wrote to the directors and my email was also refused.the directors must know the answer as they wrote the policy, no 9ne will ask the directors. 1.45 hours on the phone, numerous emails, every9ne blam8ng each other because no 9ne knows anything.disgust8ng service. 8ve asked questions about my 8nvoice etc, after digg8ng deeper I can 9nly assume th8s company runs on a fraudulent basis, noth8ng is shown ,no answers, everyth8ng is hidden. I'm now reporting grove and dean and assist recovery for fraud, theft, deceipt, misrepresentation to Financial ombudsman and trading standards. Cu you in court guys

1
Date of experience: Apr 07, 2026

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