Our Growatt inverter died after 4 years (within warranty). It took Growatt 2 months to find a suitable replacement unit for us. During that time, we had to buy energy from the grid, during the hottest part of summer with 30+C temperatures and our ducted aircon uses a lot of energy. Despite their warranty quoting Australian Consumer Law where it says that they will compensate for losses under the warranty, they are flat-out refusing to compensate us for the energy we bought to cover the time where they couldn't supply a replacement inverter, which is unlawful. Also, the replacement inverter doesn't come with a new warranty - it continues the warranty from the original inverter, which means if our replacement inverter also dies in the next 4 years we are out of luck and would have to buy a whole new inverter. Also, the replacement inverter didn't come with a dongle to transmit information to the related app to monitor usage and any outages, which the original inverter came with, so we don't consider that a like-for-like replacement. All in all, the experience has been very poor and we're once again warned about using inferior-quality hardware as it's rarely worth it.
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Growatt is funded in Shenzhen in 2011,we are a new energy enterprise dedicated to the R&D and manufacturing of PV inverters, Energy Storage and EV Charger as well as Smart Energy Management. our vision is to build the World’s Largest
Intelligent Sustainable Energy Ecosystem for Human Kind.
Today, Growatt is already the global No.1 residential inverter supplier and also one of the world's top four suppliers of PV inverters and storage hybrid inverters. See more
