Order GG2517617. If there were an option for 0 stars, I would choose it. I placed an order for two items on November 15. I was unaware that one item was back-ordered for dispatch on December 1. I waited patiently, but during that time, my daughter outgrew her sleep suits. I emailed to request a refund, explaining my situation, and noted that it had been a long wait since I contacted them on November 28. I received no response, so I reached out via social media. Eventually, they replied, stating they would cancel the order and issue a refund within 3-5 working days. Now, on day 11 (working days), there is still no refund. I contacted them again, and while they replied with an apology, I want my money back, as they have both the product and my funds. I researched before purchasing, thinking they were legitimate, but I'm now questioning their credibility. Horrible customer service, poor refund policy, and a confusing back-order system. Overall, this has been an extremely disappointing and frustrating experience, and I will be avoiding them in the future while advising others to do the same. I just hope to get my money back somehow.
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Making their world a better place. Super soft, super sustainable. Baby, toddler and kids clothing, protecting the planet with each and every purchase.
