I do not use Grubhub. Today I gave it a chance. The delivery driver missed my turn and when I texted her she did not answer. When she finally arrived my son was downstairs on the phone she claimed she could not give my son the food because of the 2 digit code. I explained to her there was no 2 digit code to give even though my son told her it’s the correct name and phone number. When I told her iam coming downstairs to show her there’s no 2 digit code she decided to take off with my food with my son standing in the cold. She saw me coming down the street and pulled off. I call this so called “D” lady over several times and she kept sending my calls to voicemail. Grubhub should ban her but won’t. She will continue to do the same to other people and they do not care. She will continue to take customers food for FREE because she didn’t pay for it and there are ZERO consequences to her actions. Customer service was horrible. The first rep sent me straight to a surgery. The second rep had zero anything (compassion, empathy, remorse, zero care)All they wanted to do was send out another order or give a refund. I would have never went through something like this from Uber eats or DoorDash they ban people like that immediately. Grubhub does NOT care about their customers they only care about their so called drivers who takes people food. If I could give this ZERO stars I would ! I would recommend any and everyone to NEVER use this app.
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GrubHub helps you find and order food from wherever you are. How it works: you type in an address, we tell you the restaurants that deliver to that locale as well as showing you droves of pickup restaurants near you. Want to be more specific? Search by cuisine, restaurant name or menu item. We'll filter your results accordingly. When you find what you're looking for, you can place your order online or by phone, free of charge. Oh, and we also give you access to reviews, coupons, special deals and a 24/7 customer care team that tracks each order and makes sure you get exactly what you want.See more
