I’m beyond frustrated Grubhub for their continued and misleading service and delivery time. Today, I placed my order at 2:39 PM with a reasonable delivery window, only to watch the time continuously get pushed back until it showed 4:12 PM — nearly an hour and a half later.
When I called customer service, I was told they “don’t have any drivers available.” If there are no drivers, why is the app accepting orders and taking customers’ money in the first place?
This isn’t a minor delay, it’s poor planning and misleading service. Customers shouldn’t have to gamble on whether their food will show up at all. Completely unacceptable and a waste of time. I won’t be using Grubhub again.
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GrubHub helps you find and order food from wherever you are. How it works: you type in an address, we tell you the restaurants that deliver to that locale as well as showing you droves of pickup restaurants near you. Want to be more specific? Search by cuisine, restaurant name or menu item. We'll filter your results accordingly. When you find what you're looking for, you can place your order online or by phone, free of charge. Oh, and we also give you access to reviews, coupons, special deals and a 24/7 customer care team that tracks each order and makes sure you get exactly what you want.See more
