GrubHub's MO is to accept an order and provide a reasonable ETA even when there are no couriers in the area. They then repeatedly push back the ETA so either the food arrives congealed and cold hours later or the restaurant finally closes and GrubHub is forced to cancel the order. Adequate customer service would consist of 1) ideally, not accepting orders they can't fullfil in a timely manner or 2) if an order has already been accepted and cannot be filled on time, providing a full refund. Instead of providing this adequate assistance with existing orders, they hand out discount codes for future orders. This benefits GrubHub more than the customer, since using the discount code means placing yet another order with GrubHub. I am done using their service. From now on, I will be sticking with restaurants that provide their own, independent delivery service and care about retaining their customers enough to treat them courteously.
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GrubHub helps you find and order food from wherever you are. How it works: you type in an address, we tell you the restaurants that deliver to that locale as well as showing you droves of pickup restaurants near you. Want to be more specific? Search by cuisine, restaurant name or menu item. We'll filter your results accordingly. When you find what you're looking for, you can place your order online or by phone, free of charge. Oh, and we also give you access to reviews, coupons, special deals and a 24/7 customer care team that tracks each order and makes sure you get exactly what you want.See more
