Ordered brake pads online using my registration and the system confirmed they were correct. When my mechanic opened the car, the front pads were the wrong size. I had to return to the store and pay an extra £17 for the correct part because my car was already dismantled.
This cost me extra labour and I had to take time off work. Customer service refused to help and told me to go back to the store again, with no proper way to complain online.
Not my mistake, but I had to pay for it. Very disappointing.
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We are trade specialists but all retail customers can expect a warm welcome from our experienced and knowledgeable staff. We stock a huge range of parts for all makes of car and light commercial vehicles, whether you are looking for original or aftermarket quality, you can be sure of a great parts and great discounts.
