I received an email indicating that my parcel had been delivered while we were home, but no one actually delivered anything or even knocked on our door. I reached out to the support team to report that we hadn't received our order. They suggested I check with neighbors and family, which we did, but since the parcel was never delivered, it couldn't be with anyone else. I informed the support team, but they requested photographic or video evidence of the delivery, which is impossible to provide. They then stated that if it had been delivered but lost due to theft or other reasons, they wouldn't take responsibility. So now, we're £125 down for a jacket, and they are refusing to refund or replace it.
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GSouSnow is a professional ski apparel brand dedicated to providing top-quality gear for skiing enthusiasts. Our name blends three core elements of the skiing experience: Gravity, Sough, and Snow.
Gravity: Gravity gives skiing its speed and exhilaration. GSouSnow ski apparel features lightweight designs and advanced materials, helping skiers move freely while embracing the force of gravity.
Sough: The whispering sound of the wind as you glide down the slopes symbolizes freedom. Our products emphasize windproof performance and breathability, allowing you to feel the rhythm of the wind and enjoy a comfortable, dry experience during high-speed descents.
Snow: Snow is the stage for skiers and the inspiration behind our designs.See more
