I purchased a GTRACING treadmill from Amazon, which arrived completely non-functional. Why then, do I give them a five star review? Because the customer support was so great!
The product was under warranty for a year, so I contacted them via phone to get a replacement. They were quick to respond, and instantly got me on track for troubleshooting via email.
Troubleshooting instructions were always well described and easy to perform. I never felt like anyone was "giving me the run-around", as so often happens with warranty claims. Responses to emails were prompt.
After all the trouble shooting tasks were completed and the product still wouldn't function, they offered to send me a replacement (which would have taken some time), or a refund in the form of an Amazon gift card (because I didn't buy from their site directly and they didn't have my payment information).
I decided to opt for the refund, and received it swiftly.
Let's make one thing clear: I do not fault GTRACING for this new, in-box product being defective. There are thousands of units produced every run, and there is bound to be at least one mistake made.
What gives a company a reputation of high quality, is the service and support they provide after the purchase. I am pleased with the service I received.
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GTRACING gaming chair Have Racing Executive Ergonomic Adjustable Swivel Function. Footrest, Music, GTXMAN gaming chairs series are comfortable for studying, playing game and working. United States Over $99 Get Free Expedited Shipping. We make long and ...
