I set up a date & time to have the equipment installed at service provider, 3505 E Saint Vrain, Colorado Springs, CO. 80909. When I called Guardian Interlock services at their 1-800 number to set my appointment, at no time was I asked about any breathing difficulties, asthma of any kind and/or problems blowing into the device to measure alcohol in my body. I went to my appointment, signed their documents, and had the device installed. I couldn't blow hard and long enough into the device to make it work properly because I do indeed have asthma and COPD. The tech, Patrick, stated I could have my doctor send a letter explaining my condition. While I was there, I called my doctor and he immediately sent over a letter noting my condition. The tech, Patrick, then stated he couldn't use it that there were forms that I needed to have filled out by the dmv etc. I was told that could take 30 days. While frustrating, I still understood and asked him to remove the equipment and that I would get the proper documents. He then told me there would be a $250 charge to take it out. Very frustrated now, I could not see why the charge. I understand shop labor, but it took him 30 minutes to install it and all of 10 minutes to take it out. Seems a bit high, don't you think. The reason I am soooo frustrated and dissatisfied with Guardian, it's service provider and the tech; is that no one ever brought to my attention before the appointment nor at the install, where there any breathing difficulties. I stated to the customer service representative that, that conversation should be had with the customer prior to installation of said equipment into my vehicle. I was told, I should have asked! When I brought up to the service provider, that there should be a mockup of the equipment at the facility to use to make sure there were no problems, i WAS TOLD AGAIN, ":YOU DIDN'T ASK" Had there been any prior conversation about the use of the equipment, I would have already had my documents in order at the time of the install. So pretty much I was told by 3 persons, it was my own fault, I should've asked. Piss poor customer service by Guardian Corporate and even more piss poor service by the installer. Appears that they can do whatever they want and treat the customer however they want because they know that they have you in the strangle hold. I'm a 60-year man, not a kid and I should have not be disrespected they way I was. No suggestions and/or help was provided; just told it was my fault. DON'T USE GUARDIAN, THERE'S MUCH BETTER COMPANIES OUT THERE!!!!!!
Claim your business profile now and gain access to all features and respond to customer reviews.
Guardian Interlock provides ignition interlock systems (also known as "blow and go" or "car breathalzyer" for people who need or want them after a DUI/DWI arrest. We provide high quality services and devices to make the process of installing and using an interlock as easy as possible.
