guardianlife.com

I am insured with Gaurdian Life through…

I am insured with Gaurdian Life through my work. I pay this company to provide me with peace of mind should I become ill. Well, after a year if paying forbthis insurance every week, I did become ill and temporarily unable to work. Gaurdian Life paid my short term disability benefits with out a problem. A week before I was released to go back to work, my doctor extended my leave one more week for a total of 7 weeks. I called Gaurdian to have my benefits extended one week. Two days later I was contacted via phone by a guardian representative. She told me that all required documents were received and approved. I was told there would be no delay issuing my final payment. 2 weeks later and I am still waiting for my last payment. I call or chat with live agent regarding my claim status daily. Either they don't know anything about my claim, or they make up false information to tell me. I have recorded chat logs as well as phone conversations with several different agents. They all tell me something different. This is unacceptable. This insurance is designed to help people should they become ill and unable to work. I pay for this every week out if check. It's not like they are "giving me a hand out." Now that I am working again, they put me off on the my last week of disability benefits. Please beware of this company. If your employer offers this company through your job, or you're thinking about purchasing this insurance yourself, I would definitely take pause and look into other companies. Gaurdian does not do as promised. Their customer service is terrible. They do not communicate with each other, and will give you incorrect information. To a person who depends on these benefits to live while out of work, correct information is vital. Gaurdian needs to step up their game. Now that I am back to work, I will be canceling this insurance and looking for a more dependable company.

Date of experience: Aug 07, 2023