gucci.com

1.7
1.7 Based on 41 reviews

...

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Duane S.
Awful experience, never again.

We bought a pair of slides as a holiday gift, but the sizing was incorrect based on their website. We left the shoes in the shipping package and provided photos as proof. Just outside the return window, the company refused to exchange them even though the correct size was still available. When we asked to speak with a supervisor, we were told no one was available. This service experience was unacceptable during the holiday season. It was so bad that I can't help but laugh at why we even tried to purchase from this company.

1
Date of experience: Dec 27, 2025

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