This company is seriously a joke, they expect you to fight to get your money back from them, they have given me a headache. Since the beginning of January they promise me something and it doesn’t happen, I am very disappointed in Gucci and I will not be buying from Gucci ever again and still waiting for my money from them but they are fobbing me off, not being honest with me, and proving to me that they are escalating the bank transfer. It’s been going on for 4 weeks now, and I’m still owed a total of £970 for my cross body bag, and my scarf. I feel like I’ve lost that money and it’s gone, I’ve lost my confidence and faith again in the people I’ve spoken to and faced face to face, and they have deceived me, gave me false hope, and no evidence to prove I would get my money back. Their policies are strange and contradictory as well! I am going to be contacting my rip off Britain, the consumer ombudsman and action fraud about this, as Gucci have robbed me completely and I’ve been nothing but business to them. Their aftercare is rubbish and they simply don’t care. Absolutely shocking and I work hard for my money. Even head office based in Italy do not care and not taking this seriously. They owe me a big sum of money and they will not give me what they owe me. I’ve given them my bank sort code and account number twice and god knows what they have done with my confidential information. I would never advise anyone to go to the Gucci store in new Bond Street, as they have no real duty of care. They want you to spend a lot of money, nothing else. Be warned and stay away, go to somewhere like Selfridges and do your research on their policies for refunds.
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