We rented a vehicle from this service, and while everything started well, it took a turn for the worse when the car broke down. The office was unavailable for a significant amount of time, leaving us waiting for assistance. When someone finally arrived, they couldn't start the vehicle, which was stuck in a garage. No alternative solutions were provided. The next day, we were informed that another technician would come, but we still had to return to the garage after breakfast, where no progress had been made. Eventually, they managed to get the car running, allowing us to reach the airport office, but we had to pay our parking ticket first. The customer service there was once again lacking. We spent excessive time waiting for various mechanics, incurred extra costs for transportation, and were only given a voucher in return. For a company that claims to prioritize customer care and mobility, their performance was quite disappointing. I won't be using their services again.
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Mais do que uma rent-a-car somos um companheiro de viagem, uma forma sustentável de conhecer novos lugares e uma escolha sólida na hora de alugar um carro.
