Terrible customer service. I should have read reviews before ordering. I've ordered a few items, they didn't fit, so I returned them. Email from guess states that refund will issued within 14 days from the date they receive return to their warehouse. It's been over 14 days so I contacted customer support, the only way to talk to them is via whatsapp messages, first you get to a bot, after a few messages they connected me to real person. And agent kept saying that their timeframe to issue a refund is 14 business days and at the same time their bot says it's 14 calendar days, on the email it also doesn't say it's 14 business days. I couldn't answer message from an agent straight away and they disconnected, had to go through bot again, got connected to an agent again but they are not responding. Considering calling my bank and requesting a chargeback. Never buying from Guess again.
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