Guest Reservations is a total nightmare. They exist to take your money and then do absolutely nothing when you actually need help. I needed to modify my booking, and they refused outright, telling me I needed to go through the hotel - which is exactly what the hotel told me to do with them. So apparently, I can't do anything about it and am stuck in limbo.
Customer service is not helpful and is patronizing. Claiming they won't send me to a supervisor because it's busy - classic excuse. Avoid them at all costs.
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