This company uses deceptive practices, making it appear that they are the actual hotel website and not a third party. I thought I was booking a room on the hotel's site but was unfortunately on this company's site instead. I only realized that I had used a third party when I received the confirmation email. Additionally, they double booked me. When I originally made the reservation, I put my credit card information in and tried to reserve the room, but got an error message that said "This room is no longer available". So I started the reservation over and rebooked a different room and was successful the second time. I then saw two emails from Guest Reservations with two different confirmation numbers and quickly realized I had been double booked. I phoned the company within three minutes of getting the second email but they refused to refund my money. Although the agent I spoke with was very polite, he was ultimately unable to refund my money, even though the issue occurred on their website.
Claim your business profile now and gain access to all features and respond to customer reviews.
