Be very careful before you decide to sign up with this platform!I have been a user for a number of years and I placed an order before Christmas and paid for it through Paypal and it was never delivered thanks to the wonderful Evri and their ongoing failures to successfully operate a delivery service. Anyway, when Evri eventually admitted they’d lost the package, and I requested refund, Alibaba only refunded part of the payment saying they wouldn’t pay any import taxes incurred relating to the purchase.I have now tried repeatedly to cancel my Alibaba user account on their system and the pin required to do this is never sent to my email account. I have tried the online help service, and they just told me to try what I already had done numerous times, when I said this failed to provide a pin they then gave me an email address to write to and cancel my account, that was nearly a month ago and I’ve had no response and the account is still active.They also constantly send out email and txt promotions with items at attractive prices but when you click on the item it takes you to a different product all together, what a waste of time.This platform is not operating within any form legitimate business rules that we have or expect in the UK, and I’m just fortunate my purchase was a small one and not something very expensive, as I would have been left well out of pocket with nothing to show for it.Save yourself the hassle and stay well clear of Alibaba!, from now on, I certainly will.
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