I was on hold for 20 minutes which was excessive BUT the rep that answered was professional, well spoken, took care of my request above and beyond. Walked me through where to find what I needed online and uploaded my requested documents for me to download in less than a half hour from the time of my request. Yes, I was on hold for a long time but I don’t mind to hold when I receive that quality of service.
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Everyone should have a simple, affordable way to save for retirement. At Guideline, our plans are low cost and highly automated. This makes it easy for companies to offer a valuable benefit—and easy for people to invest in their financial future with confidence.
