My sister and I booked a 5-day tour through the service (from Dec 29th, 2025, to Jan 2nd, 2026). The package included guided tours and overnight stays at various hostels. We were excited to explore and celebrate New Year's in this beautiful country. Unfortunately, the service failed to inform us that luggage over 24 inches couldn't be taken on the bus (our suitcase was 32 inches). We were only notified about this by the bus company the day before the second tour began. With our vacation already started, it was impossible to re-pack. After a chaotic day of calls and emails with the advisors, we were offered to leave our suitcase at the tour operator's office, which wasn't feasible as we needed our winter clothing. Despite explaining our predicament, there was no understanding or alternative solutions offered. The booking confirmation had no mention of luggage size restrictions. Most would agree this is essential information, especially in winter. Since no suitable options were provided, we had to find a solution ourselves: either cancel the tour and find last-minute accommodation in Reykjavik (good luck on New Year's Eve!) or rebook our flight to leave Iceland the next day. The latter turned out to be the easiest and cheapest option. Unsurprisingly, we never received an apology from the service for their miscommunication and unprofessional handling. For anyone considering booking a tour with this company, I strongly advise planning your vacation independently!
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