The airline turned what should have been an enjoyable holiday into a stressful nightmare. Just 72 hours before my flight from Bangkok to Manchester via Bahrain, I was informed of a significant delay. I reached out for assistance but received no response. Even at their office in Thailand, I was assured of support and compensation, yet upon arrival in Bahrain, the assistance was minimal. I had to stand in long queues for transit services, which took over two hours to arrange. My return flight was also delayed significantly, and when I raised a complaint, I was met with vague responses about 'operational issues' without any real compensation for my losses. I find it unacceptable that my issue could lead to a deadlock requiring further escalation. For anyone considering flying with this airline, I urge you to think carefully to avoid unnecessary stress.
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