The service completely disrupted our trip. Our flight was changed at the last minute, causing us to miss our connection. After spending a night in a foreign city, our flight was cancelled again, forcing us to stay another night, and then it was delayed once more the next day. We experienced delays for two full days and ended up missing a significant family event. Hotel accommodation cannot compensate for such poor planning and lack of communication. It was extremely frustrating – I cannot recommend this service at all.
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