My checked baggage was damaged on a Gulf Air international flight. The damage was reported immediately at arrival.
Although the airline acknowledged the damage, they offered only EUR 60, claiming that luggage older than five years is automatically considered “wear and tear”. This is their internal policy, not a rule under the Montreal Convention.
After I asked for a review of the compensation, Gulf Air refused and stopped responding.
Very disappointing customer care and a clear disregard for passenger rights.
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