I am writing to express my frustration about our visit on Sunday, November 16th. We booked the Christmas Cracker package for my children and grandchildren, expecting rides, a meal, and a pantomime. However, upon arrival, I was not informed that the show and train ride had been moved to an earlier time. When we reached the theater at 2 PM, we were told the events had already finished. This was shocking and disappointing for the children. We were escorted to the train, but overall, the experience was poorly managed, and we missed out on key parts of our visit. To add to our dissatisfaction, one of the children's gifts was incomplete. We usually enjoy this trip, but this year was a letdown, and I hope to see improvements in the future.
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Gullivers Theme Parks and Resorts are designed especially for families, discover a huge selection of rides, attractions and magical short breaks. Find your next family adventure at Warrington, Milton Keynes, Rother Valley or Matlock Bath.
