Went on Santa sleep over 7th Dec 2024, been going a few years. But usually stay in hotel but could not accommodate us this year as we 2 adults 3 children stayed in one of the caravans which where nice till 3am woke up freezing no heating no hot water thinking might be on timer 5am walked to reception had a man on desk he could told me to press reset button offered me a hot drink but I had hot water in kettle.7am I went back to reception there now a different man and women explained why I there asked was there any mobile heaters as the kids where due to get up none available no offer of a room was told maintenance not start till 9am the bloke came to caravan to try and help .had to get kids up and leave PJ's on under there cloths went over to entrance to get in for breakfast could not find my booking even thou we had our meal there night before. Kids still freezing waiting on repeated emails and messages I am still waiting for Gulliver's to get back to me On the good point the grotto and Santa was brilliant Just don't understand why they not got 24 hour maintenance as this was the weekend of storms
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Gullivers Theme Parks and Resorts are designed especially for families, discover a huge selection of rides, attractions and magical short breaks. Find your next family adventure at Warrington, Milton Keynes, Rother Valley or Matlock Bath.
