The appointment line takes an excessively long time to navigate, and following up on appointments consumes hours. The waiting lists for both the sleep clinic and dental restoration service far exceed official targets. I had two dental phone appointments scheduled, yet no one called or offered an apology. Involving the support team led to some progress. After waiting eight months, I was removed from the lists for both clinics simply because I missed a validation letter deadline due to health issues. Overall, communication is poor, appointment wait times are excessively long, and the system seems to prioritize staff convenience over patient care.
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Dedication to the communities we serve is at the heart of everything we do, with high quality, personal care for every patient we treat. We are guided by our values in everything that we do, which are: putting patients first; taking pride in what we...
