On 20 January 2026, I took my Cadillac Escalade to the auto repair shop. I purchased the Essential extended warranty package. The diagnostic failure root cause was the Air Conditioning R & R, Gm Genuine parts ,Transmission Oil Cooler line, and the TruGrade A/C Condenser. my plan includes all of these parts are covered. My claim was denied and I had to pay out cost $1400, I initially paid $2,900 for the essential package powertrain, transmission air conditioning parts 120,000 miles etc. The reason GWC adjustor's and their supervisor stated it was a part that was not covered even the my plan included AIR CONDITIONING• Compressor, compressorclutch• Accumulator• Dryer/receiver• Condenser• Evaporator This warranty company will look for ways to deny your claim, the staff is rude over the phone this company is just as bad as the other car extended warranties being advertised on tv. Please stay away from their business otherwise you will will regret it later. Oh they are so bad they wouldn't even provide me a claim number talking about being unprofessional and I had to pay out of pocket for car rental
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