What GWC has put our family through should be criminal, but their arbitration policies protect them from any sort accountability for their blatant theft. They sent two inspectors to basically deny coverage of a transmission which the mechanics clearly proved was the issue. This added hours to the diagnostic cost which they left us with. After finally complaining enough a third inspector was sent out. This one brought an instrument to evaluate the transmission...I'm not sure why the other two didn't bring one...oh yeah, because they were sent to deny coverage. At this point GWC said we had to update software which costs 250 dollars plus labor. The mechanics in the Toyota shirts said this wouldn't fix the problem, and GWC said they wouldn't cover the transmission if we didn't...so we did. Guess what? It didn't fix the transmission. So GWC said they would actually do what they promised in their warranty. Oh..whoops, no they didn't. They covered what they think a transmission should cost and what they think toyata should charge to install it. 2500 dollar warranty left us without vehicle for almost two months, a lost job because my step daughter couldn't make it to work twice, and almost four thousand dollars out of pocket to install a covered part. Feel free to listen to the recorded calls for quality assurance when Sarah, a manager in claims, said "dealerships can charge whatever the f.... they can charge whatever they want, but this is what we are covering". Almost let that slip. This is a testament to the award winning personalities they have to manage the theft of your money. If this saves one family the thousands of dollars and hardship of paying on a truck you can't drive then I will be greatful.
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