We have been with GWR Waste Management since 2020, but over the last months both the collection service and customer service have gone significantly downhill.Collections are frequently missed with no communication at all. When you call the office, you’re told they will “check with the supplier and get back to you” — but they never do. As a result, you end up spending a large part of the business day chasing and checking, which is completely unacceptable.The contracts are also very customer-heavy, with plenty of obligations on the customer’s side but little to no accountability on theirs. For example, if a collection is missed on a Monday, they won’t return until Friday, and then still come again the following Monday to collect just 3 bags from a 110L bin — yet charge the full amount as if the service had been delivered properly.Unfortunately, due to the strict 3-month notice period, we missed the cancellation window and are now tied in for another year, despite the ongoing service issues. This has made the situation even more frustrating, as we are paying for a service that is unreliable and poorly managed.
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At GWR Waste Management, we deliver comprehensive waste services designed for businesses of all sizes across the UK.
Our solutions are tailored to meet your waste disposal needs while ensuring compliance and sustainability. Whether you need commercial waste management, regular waste collections, or skip hire, we make the process Simple. Easy. Reliable. Sustainable.See more
