Review Time
We have been with GWR Waste Management since 2020, but over the last months both the collection service and customer service have gone significantly downhill.
Collections are frequently missed with no communication at all. When you call the office, you’re told they will “check with the supplier and get back to you” — but they never do. As a result, you end up spending a large part of the business day chasing and checking, which is completely unacceptable.
The contracts are also very customer-heavy, with plenty of obligations on the customer’s side but little to no accountability on theirs. For example, if a collection is missed on a Monday, they won’t return until Friday, and then still come again the following Monday to collect just 3 bags from a 110L bin — yet charge the full amount as if the service had been delivered properly.
Unfortunately, due to the strict 3-month notice period, we missed the cancellation window and are now tied in for another year, despite the ongoing service issues. This has made the situation even more frustrating, as we are paying for a service that is unreliable and poorly managed.
We have been with GWR Waste Management since 2020, but over the last months both the collection service and customer service have gone significantly downhill.Collections are frequently missed with no communication at all. When you call the office, you’re told they will “check with the supplier and get back to you” — but they never do. As a result, you end up spending a large part of the business day chasing and checking, which is completely unacceptable.The contracts are also very customer-heavy, with plenty of obligations on the customer’s side but little to no accountability on theirs. For example, if a collection is missed on a Monday, they won’t return until Friday, and then still come again the following Monday to collect just 3 bags from a 110L bin — yet charge the full amount as if the service had been delivered properly.Unfortunately, due to the strict 3-month notice period, we missed the cancellation window and are now tied in for another year, despite the ongoing service issues. This has made the situation even more frustrating, as we are paying for a service that is unreliable and poorly managed.
Worst Servise ever they charge you do not trust them 70 kg for 2 times a month from 28 pounds I ended paying over 70 pounds. While the premises was not operating, then I moved the contract under someone else took them weeks and weeks of promising they fails to communicate and provide a clear direction such a waste money time and effort
I haven’t got long enough to write all I need to tell any prospective customers but the best advice I can give is ‘use any other company but this one’Countless missed collections, no communication at all, excuse after excuse. Damaged my car 3 times, no apologies or recompense. Cancelled my contract but they conveniently forgot to cancel it their end. Contracts are not clear or accessible so you have to put up with their shocking service. All good when you sign contract, it’s not until you hit a problem do you find out they are very poor at communication and trying to sort out issues, complete waste of time, dreadful service Thanks for your reply but I have sent you pictures but that’s as far as it gets
Absolutely amazing service from Demi, handled everything like a dream kept us in the loop at every stage and stuck to their word, with our previous experience with another company this was all very difficult for them. so We are super happy customers, highly recommend.
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At GWR Waste Management, we deliver comprehensive waste services designed for businesses of all sizes across the UK.
Our solutions are tailored to meet your waste disposal needs while ensuring compliance and sustainability. Whether you need commercial waste management, regular waste collections, or skip hire, we make the process Simple. Easy. Reliable. Sustainable.See more
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