When missing documents, it takes 24 hours to cancel a withdrawal. Once all documents are confirmed and KYC is passed, they still withhold withdrawals. I am waiting for my €2800, which is still pending. They do not provide updates, only apologies for delays, stating that withdrawals are processed on a first-come, first-served basis. **Update:** After some time, I finally received my withdrawal after 8 days of waiting. Hence, I give it 4 stars; a faster process would have earned 5. Overall, the casino is decent, though they lack some games from certain providers.
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