Review Time
Lyiars the say the will assist with my case i am 8 motnhs further still didnt hear anything from That look out Guys dont play in this site your money Will be gone i won 2 duizend euro and they dont want to pay me out daria is the assistent on the live chat she is the bigest liar on the company with hear everything comes good thank you by Abdulhakim Saeed from the netherlands
I'm truly perplexed by the way my case has been managed. I requested a refund over 8 months ago. In early December, the company specifically asked me to submit KYC documents to process my refund, which I did immediately. After confirming receipt of my documents and that my refund was being processed, I received another email stating that the review might take an additional 3 to 6 months. I haven't received any denial, clear explanation, or payment timeline. I'm just curious: how long does the company typically take to process refunds or payouts? I would appreciate a clear and straightforward answer.
I reached out to customer support by email as instructed (see my earlier review). To this day, I have not received a response... but what could I expect from a disreputable organization? They take customer care and rules very lightly. I submitted a claim months ago because I was unaware that the company was offering illegal gaming in my country. The marketing and payment methods targeted my local market. My claim is not excessive, so I don't understand why they refuse to refund my total deposits. People should avoid these sites. I’ve seen others request withdrawals and not receive any funds. They lure customers with big bonuses, but once you meet requirements, you face withdrawal requests, KYC checks, account closures, and no funds. This is how this organization operates. They are based in a location with no government oversight or gaming authority.
At the risk of not getting my money at all, I want to express my frustration with the company's customer service. I keep receiving the same response: I have to wait, and nothing can be done. Depositing money is easy, but withdrawing seems impossible. For example, another casino I used processed my payout promptly in 4 days. I have now been waiting 11 days for my withdrawal...
When missing documents, it takes 24 hours to cancel a withdrawal. Once all documents are confirmed and KYC is passed, they still withhold withdrawals. I am waiting for my €2800, which is still pending. They do not provide updates, only apologies for delays, stating that withdrawals are processed on a first-come, first-served basis. **Update:** After some time, I finally received my withdrawal after 8 days of waiting. Hence, I give it 4 stars; a faster process would have earned 5. Overall, the casino is decent, though they lack some games from certain providers.
Hello, I am a VIP member at this casino! I want to report a serious issue with the website. I made two withdrawal requests after winning: €1,000 on November 5 and €3,000 on November 7, both requested the same day. My account has been verified (KYC completed), and I have confirmation from support. However, both withdrawals are still pending, despite the company stating that payments take 1 to 2 business days. I have contacted support multiple times but have not received a clear answer or timeframe. Today (November 7), the funds are still not paid out, which violates their terms. I publicly request that the company process my withdrawals immediately. If this is not resolved quickly, I will pursue a chargeback and report the site to relevant authorities and review platforms.
The company accepted me as a player from my country, which is illegal. I was unaware they lacked a license. No KYC checks were performed during signup, and payments were easily processed via local bank accounts. Thankfully, I didn't deposit much. They closed my account when I mentioned my citizenship. I contacted the relevant department to request a refund of my losses. They promised to investigate but have not responded since. What can you expect from a company associated with other questionable sites? They exploit the lack of regulations in their location. I advise against playing on this site.
I am really confused about how my case has been managed. I requested a refund over 8 months ago. In early December, the company specifically asked me to provide KYC documents for processing my refund, which I submitted immediately. After confirming that they received my documents and that my refund was being processed, I later got another email saying the review could take an additional 3 to 6 months. I have not received any denial, clear explanation, or timeline for payment. I am simply curious: how long does the company usually take to process refunds or payouts? A clear and transparent answer would be appreciated.
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