Hello, I am a VIP member at this casino! I want to report a serious issue with the website. I made two withdrawal requests after winning: €1,000 on November 5 and €3,000 on November 7, both requested the same day. My account has been verified (KYC completed), and I have confirmation from support. However, both withdrawals are still pending, despite the company stating that payments take 1 to 2 business days. I have contacted support multiple times but have not received a clear answer or timeframe. Today (November 7), the funds are still not paid out, which violates their terms. I publicly request that the company process my withdrawals immediately. If this is not resolved quickly, I will pursue a chargeback and report the site to relevant authorities and review platforms.
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