I'm truly perplexed by the way my case has been managed. I requested a refund over 8 months ago. In early December, the company specifically asked me to submit KYC documents to process my refund, which I did immediately. After confirming receipt of my documents and that my refund was being processed, I received another email stating that the review might take an additional 3 to 6 months. I haven't received any denial, clear explanation, or payment timeline. I'm just curious: how long does the company typically take to process refunds or payouts? I would appreciate a clear and straightforward answer.
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